New owners bought an industrial petroleum company (A E West Petroleum) whose market share had slipped to a notation in the miscellaneous column...
APAC Customer Services created the business of Customer Relationship Management. They were the undisputed leader for 25 years. By the early to mid 90's, they began losing market share...
Midland marble and Granite had earned an excellent reputation as a top quality installer of marble, granite and tile for commercial contractors. They had also grown to became a leading fabricator of custom designed marble and granite for commercial contractors with a superior record of service.
The problem was that Midland Marble and Granite had little control over the sale of their product...
